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After Sales Service


Fagor offers a quick, efficient technical assistance and equipment modernisation service. This specific division, with its own resources, guarantees top-quality service for customers requiring it. This service may be either reactive, attending to an urgent need caused by breakdown or spares requirement, or it may be preventive, providing suitable maintenance with a view to avoiding future problems. The Fagor engineers can analyse the current state of the installations, checking the mechanics, automation and productivity, and proposing solutions to eliminate operating problems or significantly improve performance. This not only prolongs the lifetime of the installations, but also adapts it to technology advancements. As regards spares, the new computerised spare management systems are reducing delivery periods and improving the response to users.

Fagor has developed a worldwide collaborator network so that we can offer quick, on-the-spot service in numerous areas of the world, guaranteeing productivity of the installations for as long as possible. We also offer periodical preventive maintenance services.

Our Technical Assistance includes, among other things:

  • Telediagnostics
  • Preventitive maintenance programs
  • Response to mechanical, electrical, hydraulic and pneumatic issues
  • Emergency maintenance
  • Installation status verification service
  • Check of operating functions and potential machine utilization improvements
  • Support and assistance during line start-up
  • Safety inspections and risk analysis
  • Modernization of installations to revitalize machines and achieve increases in the productivity of older machines
  • Reengineering of existing lines in order to improve their performance
  • Simplification of use and maintenance of older machines by adding new controls and HMIs
  • Improvement in installation availability
  • Optimization of equipment and processes
  • CE certification of older machines by modernizing them and bringing them to standard
  • Training programs
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