Management policy

At FAGOR ARRASATE we are very aware of the importance of carrying out our activity in a socially responsible and sustainable manner, and of doing so in a way that is compatible with the quality of our products and services, with environmental protection, with the prevention of occupational risks and with information security. To this end, we have established the following general management principles, which are applicable throughout our organisation:

  • Respecting the principles of social responsibility and maintaining an ethical behavior at all times in accordance with our Code of Conduct.
  • To satisfy the customer with products of high availability and duration, as well as with services according to their needs.
  • To provide safe and healthy working conditions.
  • To comply with the legal requirements and internal and external standards demanded in terms of products, the environment, occupational risk prevention, information security and business ethics.
  • Continuous improvement in all areas, establishing the following as a standard form of management: defining objectives, deploying them and monitoring their degree of completion in order to take action.
  • Preventing problems and risks, accepting the responsibilities of each worker to ‘get it right first time’.
  • To query and tackle problems as a team alongside those affected: colleagues, suppliers, customers, local government bodies, neighbours, etc.
  • To achieve maximum professional competence, in the spirit of acquiring and sharing knowledge.
  • To guarantee the option of working in Basque in those plants located in the Basque Country.

As a complement to the management policy, the management establishes the guidelines indicated below, which it undertakes to keep up-to-date, that are published and that are accessible to all the interested parties of the organization.

Both the management policy and the guidelines must be applied by all Fagor Arrasate personnel. In case of non-compliance, the established disciplinary regime will be applied.


Annex 1 to this same section of the Management System Manual presents the Code of Conduct that serves to promote the integration of sustainability and social responsibility in our behavior.

Within our corporate strategy, we establish the improvement of management efficiency as one of the strategic lines to be developed, for which it is essential to carry out effective use of information systems. The use of information systems and, specifically, the sharing of information, pose a challenge in relation to the security of such information.

The security of the information is constituted by all the technical, human, material and organizational elements necessary to guarantee an adequate management of the information, safety measures are articulated to reduce the possibility that the threats materialize and so that the security incidents are detected and deal on time and do not seriously affect the information that is handled or the services provided, allowing its rapid restoration.

These information security guidelines respond to the need to preserve the confidentiality, integrity and availability of the information handled in the organization.

The objectives of linguistic diversity management are:

  • To respect the use of the local language of each plant and facilitate the communication relationship between plants.
  • To ensure effective communication with external stakeholders.
  • To promote dynamics in favour of Basque in the plants of the Basque Country with the aim of achieving normalization.

The following general criteria will be followed in the three main areas of this language policy:

  • Linguistic landscape and corporate image:
    • The local language will be prioritized and, in the general locations of the plant, also English.
  • External relations:
    • The language chosen by the client in both the commercial relationship and in projects and services will have priority.
    • With external stakeholders, the relationship will be in the local language or in English and, in the Basque Country, the use of Basque will be encouraged.
  • Internal relationships:
    • In Basque Country plants, the use of Basque will be guaranteed.
    • All jobs have their corresponding linguistic profile.

To guarantee the normalization of Basque, the reference will be the Bikain evaluation.


Management System
Management System
Occupational Health and Safety
Management System