Fagor Arrasate renews its after-sales service reinforcing its teleassistance service to provide a more direct, efficient and faster support to its customers.

The new online platform launched streamlines the contact and the transmission of information between the customer and our technicians, without intermediaries, through a simple and intuitive form that can be accessed from any device and from anywhere in the world.

With the new paradigm of service and assistance, we are committed to new technologies to be closer to our customers and accompany them in their success. With Direct Connect it is possible to connect from a QR or specific link for each equipment, allowing an immediate identification of its specifications.

Queries are handled by a highly qualified team to resolve any incidents as quickly as possible. The efficiency of Fagor Arrasate’s Service is backed up by the more than 1,000 remote assistance services provided each year, with more than 90% of the incidents solved remotely.

Thanks to the connectivity possibilities offered by modern equipment, technicians can connect directly with the installation to resolve any incident in the shortest possible time.

For installations that are no longer under warranty, Teleservice is subject to a fee. Several prepaid teleservice packages are available, allowing you greater flexibility in managing your service needs and offering you more competitive conditions and additional benefits.